Are you our next Client Strategy Manager superstar?

Enjoy putting your organisational skills to work?

Like working in teams?

Have a passion for digital marketing?

…chances are you could just be the next client strategy superstar that we’re looking for!

No one likes to read a long job ad, hoping to find their next career move, only to find out it’s just not the right fit…who has time for that?!

So let’s make it simple. If the following statements are of interest to you, then read on! If not, you know where the exit is.

• Work directly with some awesome people and brands
• Problem solve and use your strategic mind to help us to continue to grow our client’s performance
• Manage digital marketing projects and retainers
• Work in a global business with clients and suppliers from all over Australia and the world?
• Grow with our Learning and Development opportunities 

Interested? Let’s keep going then.

We are seeking a full-time Client Strategy Manager to start as soon as possible. 

This role is based in Adelaide, Australia.

THE COMPANY

Neon Treehouse is a bold digital campaign agency that delivers bright and imaginative solutions for clients across Australia and the world. We have offices in Adelaide and Melbourne hosting a team of 20+ people working across a range of industries, clients, and marketing challenges!

THE PERKS

Whilst we believe the team and our results are a big part of the reason that people want to work with us, at the end of the day there is always more to life than simply work. 

Other perks you can expect to see whilst working in the treehouse: 

1. Fun and vibrant city offices in Adelaide and Cremorne (just outside Melbourne CBD)
2. Flexible working hours and work from home/anywhere policies
3. Focus on team culture and personal/professional development at all tiers of the business
4. Additional team public holidays throughout the year
5. Work at a 2x BDO SA Fast Mover Finalist on exciting projects across a diverse range of digital marketing services
6. A number of team social events, between book clubs, Friday drinks, EOFY/Xmas celebrations, and more.
7. Opportunity to travel intrastate and interstate
8. Be a TikTok superstar indirectly, by being dragged into our company videos!

DUTIES AND RESPONSIBILITIES

Client Strategy Manager (AKA Account Manager)

We are looking for a talented and experienced Client Strategy Manager, to join our agile, fast-paced and passionate team. Unleash your inner organisational capabilities in a role that requires following efficient processes and high attention to detail!

During your time in this position, your duties include, but are not limited to, the following:

Client Strategy Management:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in-person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Quoting and billing management, to ensure that the business is charging for work when it’s being implemented and that the business isn’t doing too much value-add work
• Identifying opportunities to up-sell services for clients
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the onboarding manager to onboard and integrate new clients and develop existing client relationships
• Liaise between the customer and internal teams
• Assist with management of client work in and out of the studio in communication with management and the client when required
• Critically assess the effectiveness of campaigns and strategies executed by Neon Treehouse and suggest improvements
• Monitor and analyse customer’s usage of our services

Digital Marketing Strategy: 

• Develop a trusted advisor relationship with key accounts
• Strategically review and critically assess the effectiveness of campaigns and strategies executed by Neon Treehouse and suggest improvements
• Be across the various digital strategies that we implement for clients in similar industries to your client portfolio, so that you can guide and recommend on improvements to campaigns
• Identifying opportunities to up-sell services for clients

Administration

• Competent maintenance of company folder and file systems
• Effective time tracking
• Miscellaneous administrative tasks where required

YOUR APPLICATION

Please include in your application answers to the following questions:

• Number of years of experience in Agency or Digital Marketing?
• Your salary expectations?
• How would you describe your communication style?
• How do you handle the pressure? Describe a time when you had to manage multiple urgent priorities and how you overcame this.
• How would you describe your level of attention to detail? Provide an example of a time when this has worked in your favour/against you and the lessons learnt from this.

If you have any trouble applying through this form, please email your CV through to [email protected]