Digital Marketing, Social Media
Melbourne
Posted 2 months ago

Are you our next Client Strategy Manager superstar?

 

Neon Treehouse is looking for a talented Client Strategy Manager superstar-in-the-making to join our agile, fast-paced and passionate team.

Are you…

  • Wanting to work directly with some awesome people and brands?
  • Wanting to problem solve and use your strategic mind to help us to continue to grow our client’s performance?
  • A capable project manager?
  • Experience a true global-business with project management requirements with clients and suppliers from all over Australia and the world?
  • Learning and Development opportunities with mentors, coaches and world-class training?
  • …then this opportunity may be for you!

We are seeking a full-time Client Strategy Manager to start in October 2021.

This role is based in Melbourne, Australia.

THE COMPANY

NEON TREEHOUSE IS A BOLD DIGITAL CAMPAIGN AGENCY THAT DELIVERS BRIGHT & IMAGINATIVE SOLUTIONS.

DUTIES AND RESPONSIBILITIES

Client Strategy Manager (AKA Account Manager)

We are looking for a talented and experienced Client Strategy Manager, to join our agile, fast-paced and passionate team.

Are you wanting to…

  • Unleash your inner organizational capabilities in a role that requires following efficient processes and high attention to detail?
  • Experience Learning and Development opportunities with mentors, coaches and world-class training?
  • Work in a fun, vibrant, city office?

…then this opportunity may be for you!

 

Over this period of time, your duties include, but are not limited to, the following:

Account Management

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share and in-person meetings

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of weekly/monthly/ quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations

• Enhance our brand reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Quoting and billing management, to ensure that the business is charging for work when it’s being implemented and that the business isn’t doing too much value-add work

• Identifying opportunities to up-sell services for clients

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

• Responsible for working with the onboarding manager to onboard and integrate new clients and developing existing client relationships

• Liaise between the customer and internal teams

• Assist with management of client work in and out of the studio in communication with management and the client when require

Management Communication

• Weekly Meeting with CEO on the status of accounts

• Weekly Meeting with the Campaign Manager on the status of ads with Studio Manager

• Monthly Meeting with Social Media Coordinator on organic performance

• Critically assess the effectiveness of campaigns and strategies executed by Neon Treehouse and suggest improvements

• Monitor and analyse customer’s usage of our services

Administration

• Competent maintenance of company folder and file systems

• Miscellaneous administrative tasks where required

 

YOUR APPLICATION

Please include in your application answers to the following questions:

  • Number of years of experience in Agency or Digital Marketing
  • Your salary expectations
  • How would you describe your communication style?
  • How do you handle pressure? Describe a time when you had to manage multiple urgent priorities and how you overcame this?
  • How would you describe your level of attention to detail? Provide an example of a time when this has worked in your favour/against you and the lessons learnt from this.

If you have any trouble applying through this form, please email your CV through to [email protected]

Job Features

Job CategoryDigital Strategy, Social Media Advertising, Social Media Marketing
Experience1 - 4 Years

Apply Online

A valid phone number is required.
A valid email address is required.